Simple and clear – always report your return in advance.
At Ski Race Shop, we want you to be satisfied with your purchase. If a product doesn't quite meet your expectations, you can return it within 14 days of receipt .
To ensure a smooth process, we always ask you to register a return first .
How do I report a return?
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Send an email to info@skiraceshop.com with:
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Your order number
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The products you want to return.
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(Optional) Reason for return
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You will receive a confirmation from us with the return instructions.
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Pack the products securely and include a copy of your order confirmation .
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Send the package to the address we will send you.
⚠️ Returns without prior notification will not be processed.
Important return conditions
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The return notification must be made within 14 days of receiving your order.
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The products must be returned unused, undamaged, and in their original packaging .
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Products with signs of use, missing labels, or damaged packaging cannot be accepted.
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Return costs are the responsibility of the customer.
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We recommend always choosing a shipping method with tracking , so you can follow the package.
Exceptions
The following products cannot be returned :
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Products that have been specially ordered or assembled for you.
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Wax, liquids, and maintenance products that have been opened or used.
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Products that have been damaged due to misuse or inadequate maintenance.
Refund
Once your return shipment has been received and inspected, we will refund the purchase amount (excluding shipping costs) within 14 days via the payment method used to place the order.
We will notify you by email as soon as the return has been processed.
Return shipping address
Snow & Sport Base BV – Ski Race Shop
regarding the Returns Department
National Highway 143B
6247 AD Gronsveld
Netherlands
Our promise
We handle every return with care and transparency. By contacting us beforehand, we can ensure a smooth and quick process — so you can get back to what really matters: hitting the slopes.